Privacy Policy
How we collect, use, and protect your information
Last updated: 12/23/2025
Beta Version Notice
ChatRoutes is currently in beta. This Privacy Policy may be updated frequently as we develop new features. We will notify users of significant changes via email and dashboard notifications.
Introduction
ChatRoutes ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our conversational AI branching platform and related services.
Information We Collect
Account Information
- Name and email address
- Account preferences and settings
- API keys and usage data
- Billing and payment information (processed by secure third parties)
Conversation Data
- AI conversation content and branching patterns
- User interactions and choices within conversation flows
- Metadata about conversation sessions and performance
- Feedback and feature requests
Technical Data
- IP addresses and device information
- Browser type and version
- Usage analytics and performance metrics
- Error logs and diagnostic information
How We Use Your Information
- Provide and improve our AI conversation branching services
- Process API requests and manage your account
- Send important updates about service changes or issues
- Analyze usage patterns to enhance platform performance
- Develop new features based on user feedback
- Ensure platform security and prevent abuse
- Comply with legal obligations and resolve disputes
Data Security & Protection
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Secure API key management and rotation
- Regular backup and disaster recovery procedures
Beta Security Notice: During beta testing, we may implement additional monitoring and logging to identify and fix security issues. All security measures meet or exceed industry standards.
Information Sharing
We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:
- Service Providers: Trusted third parties who assist in platform operations (hosting, payment processing, analytics)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- With Your Consent: When you explicitly authorize information sharing
Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations:
- Account Data: Until account deletion or 2 years after last activity
- Conversation Data: Until user deletion or according to plan limits
- Usage Analytics: Aggregated data may be retained indefinitely
- Legal Records: As required by applicable law
Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request copies of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Objection: Object to certain data processing activities
- Restriction: Request limitation of data processing
To exercise these rights, contact us at legal@chatroutes.com
Beta Version Considerations
Important Beta Notices:
- Data collection practices may change as we develop new features
- We may request additional feedback and usage data during beta testing
- Some features may be experimental and subject to change or removal
- We may occasionally contact beta users for research and feedback
- Data export and deletion tools are available upon request
- This Privacy Policy will be updated to reflect the final product at launch
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Company: Mednosis LLC
Privacy & Legal: legal@chatroutes.com
General Support: support@chatroutes.com
Subject Line: Privacy Policy Inquiry
We will respond to privacy-related inquiries within 30 days.
Governing Law
This Privacy Policy is governed by the laws of the State of New Jersey, United States. Any disputes regarding privacy matters will be resolved in accordance with New Jersey law and jurisdiction.
Policy Updates
We may update this Privacy Policy periodically. Significant changes will be communicated via:
- Email notification to registered users
- Dashboard notification when you log in
- Updated "Last Modified" date at the top of this policy
Continued use of ChatRoutes after policy updates constitutes acceptance of the revised terms.